Answer the Case Study Questions in 200 to 300 words that follow the Case Study.

1. How important is the reservation system at airlines such as WestJet and JetBlue. How does it impact 

operational activities and decision making?


2. Evaluate the risks of the projects to upgrade the  reservation systems of WestJet and JetBlue and key 

risk factors.


3. Classify and describe the problems each airline faced in implementing its new reservation system. What 

people, organization, and technology factors caused those problems?


4. Describe the steps you would have taken to control the risk in these projects? 


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