Customer Service 2 Letters

Customer Service 2 Letters

Assignment Topic: Assume you are the customer service rep for The National Cotton Council of America in their Tennessee headquarters. Your employer partnered with the publisher of the Nosy Nancy Detective series of books for young adult to sponsor the Nosy Nancy Cotton Contest, offering prizes to persons who sent in an original story of 500 words or less featuring Nosy Nancy and incorporating cotton. The prizes were: 1st – $500 gift certificate good at any Old Navy store in the US. 2nd $250 gift certificate good at any Old Navy store in the US. 3rd – $100 gift certificate good at any Old Navy store in the US. The winners were selected by the number of votes that were received by people visiting the Nosy Nancy website during the judging period, which ended August 4th of the current year. The winner of the second prize was Sally Somebody of 123 Elm Street, Orlando, FL 32805. Compose and submit a letter using a proper business non-letterhead letter format (sample attached at the end of Assignment 7A), using the real address of the NCC of America (do a web search) and your own name. In that letter, please inform Sally that she won, congratulate her, and inform her of her prize, which will be sent under separate cover in 3-4 weeks. Remember that this was a partnership with the Nosy Nancy Detective series, and include their name in the letter. And of course, be gracious and upbeat, as befits a company representative. Submission Format: 1. The length of your response is conditional on the question. Answer fully, but concisely. 2. College-level writing is expected, and your submission should follow the structure of the assignment. Please check grammar, spelling, punctuation, sentence structure, etc. for this and all other assignments and posts for this class. 3. Your submissions should be submitted via the assignment dropbox in .doc or .docx format, using 12 pt type, double spacing and use a common font (Arial, Courier, New Century Schoolbook, Calibri, etc.). 4. Late submissions will not be accepted, absent documented circumstances that made submission impossible. Instructions Assignment Topic: Several students applied for a semester-long educational technology internship with the President of the BC Online Campus (that name and address can be found on the BC website). Assume you are Ms. Bertha Badnews, the President’s administrative assistant, and you have been asked to contact those applicants who were not offered an internship. 143 applied for 2 spots, making it quite competitive. It is expected this will be an annual internship. Delivering bad news is touchy … do your best to deliver the information is as positive a tone as possible. Remember, you don’t want to discourage anyone from continuing their studies, Use the non-letterhead format attached here, and make yourself the recipient of the letter. Submission Format: 1. The length of your response is conditional on the question. Answer fully, but concisely. 2. College-level writing is expected, and your submission should follow the structure of the assignment. Please check grammar, spelling, punctuation, sentence structure, etc. for this and all other assignments and posts for this class. 3. Your submissions should be submitted via the assignment dropbox in .doc or .docx format, using 12 pt type, double spacing and use a common font (Arial, Courier, New Century Schoolbook, Calibri, etc.). 4. Late submissions will not be accepted, absent documented circumstances that made submission impossible. Template for Non-Letterhead Business Letters 123 Main Street Thistown, FL 33333 Month, DA, 20XX Recipient’s Title, First and Last Name Their Street Address City, ST ZIP Dear Mx. First Last: The first paragraph should be clear and to the point, explaining the purpose of the letter and providing the main elements of the message. The second paragraph (if needed) should fill in any details and provide clarification if any is required. The third paragraph should end with a summary of the issue, information on how they can respond and a courteous closing to the document. Closing*, Name of Sender Name of Company *Common acceptable closings are “Sincerely”, or “Yours truly”… business letters should focus on form, not originality. There should be zero errors… proof your work carefully prior to submission. Criteria Demonstrated knowledge < > / 16 Shows complete understanding of the exercise. Demonstrates full knowledge of the subject with explanations and elaboration. Content < > / 16 Meet the requirements of the assignment. Spelling and Grammar < > / 8 O to 1 spelling/grammar errors.

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