Describe different types of total quality management (TQM) tools that can be used in quality management.

Total Quality Management Tools

There are different types of total quality management (TQM) tools that can be used in quality management. These tools are useful in analyzing data and determining the methods of improving the quality process for an organization. Tools are selected based on the business requirements and the functions of the tool. In this discussion, you will explore the uses of some common total quality management tools.

Respond to the following:

  • Describe each of the following total quality management tools and give an example of a situation or an environment in which it would be applicable:
    • Pareto chart
    • Check sheet
    • Histogram
    • Scatter diagram
    • Run chart
    • Control chart
    • Flowchart
    • Quality Function Deployment
  • TQM tools are costly to implement, and there are concerns on their effectiveness. Have you come across a scenario, from your company or any other organization with which you are familiar, where TQM tools failed to bring the results for which they were implemented? If yes, describe the reasons for the failures of the effectiveness of these tools. If no, think of scenarios in which implementing TQM tools would be ineffective. Support your rationale with examples.