· Conduct bench marking research to identify best practices to improve both the clinical and nonclinical practices of the organization.
· Analyze the customer service and satisfaction drivers present in this case study and apply those drivers to the customer facet of the balanced scorecard.
· Consider the costs and revenue implications in the case study and apply those considerations to the financial facet of the balanced scorecard.
Save your time - order a paper!
Get your paper written from scratch within the tight deadline. Our service is a reliable solution to all your troubles. Place an order on any task and we will take care of it. You won’t have to worry about the quality and deadlinesOrder Paper Now
· Determine how to assess the organizational success, timeliness, effectiveness, and efficiency of services after the change was implemented.
· Describe measures will you use to make this assessment and provide your rationale for selecting these measures.
· Once you have completed the steps outlined above, use the material you have gathered, along with the feedback you received from your previous project assignments in Units 5 and 7 to prepare a 8-10 slide PowerPoint presentation outlining the actions you believe Ellen Zane must take in order to lead Tufts Hospital to the next level of sustainability in a highly competitive health care marketplace.