In Matlab Consider a computer technical support center where personnel take calls and provide service. The time between calls ranges from…

In Matlab Consider a computer technical support center where personnel take calls and provide service. The time between calls ranges from 1 to 4 minutes, with distribution as shown in table 1.1. There are two technical support people – Able and Baker. Able is more experienced and can provide service faster than Baker. The distribution of their service times are shown in table 1.2 and 1.3. Rule: “Able gets the call if both technical support people are idle”. The problem is to estimate the system measures of performance in terms of: 1) The efficiency of Able. 2) The efficiency of Baker 3) The average caller delay.

Need your ASSIGNMENT done? Use our paper writing service to score good grades and meet your deadlines.


Order a Similar Paper Order a Different Paper