Normalization of Deviance What Was Volkswagen Thinking Discussion

Normalization of Deviance What Was Volkswagen Thinking Discussion

Assignment Workload:

  • This Assignment comprise of a short Case.
  • Assignment is to be submitted by each student individually.


Assignment Purposes/Learning Outcomes:

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After completion of Assignment-2 students will able to understand the

LO 1. Identify and explain the concept of management, functions, roles and skills of a manager (Lo1.1)



  • Please read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” available in your textbook/e-textbook “Management: A Practical Approach” 9th edition by Kinicki, A., & Williams, B., and answer the following questions in about 500 words:

Assignment Question(s):(Marks 5)

  • What is the underlying problem in this case from Edward Lampert’s perspective?(2marks)
  • What are the key causes of Sears’ decline?(1.5 marks)
  • To what extent did sears use a total Quality Management perspective in running the business?