Please respond to this weeks discussion forum in at least 250 words and APA cited reference
- Chapter 20 in Project Management: A Systems Approach to Planning, Scheduling, and Controlling
- Part 1: Chapter 8 in A Guide to the Project Management Body of Knowledge (PMBOKÂ® Guide)
- American Society for Quality [ASQ]. (2015). Knowledge center. Retrieved from http://asq.org/knowledge-center/index.html
- Fierro, R. (2016). Buying into quality. Quality Progress, 49(9), 30-37.
- International Organization for Standardization. (2015). ISO 9000â€”quality management. Retrieved from http://www.iso.org/iso/home/standards/management-standards/iso_9000.htm
The seven quality tools identified in this weekâ€™s assigned reading provide structured analysis approaches for identifying and solving problems.
- Select one of the seven tools specified in this weekâ€™s assigned reading.
- Describe its benefits in the context of a project example.
Integrate the course readings and support the post with appropriate citations and references.
Below is an example of another students entry from this weeks discussion:
Note this is only an example of what other students are posting and does not require a response.
Discussion Board â€“ Module 6
November 11, 2019
According to Kerzner (2017), there are seven basic tools of statistical process control. The tools are used to provide a graphical and measured representation of process data. These representations allow users to control products and processes. The seven tools include data figures, Pareto analysis, cause-and-effect analysis, trend analysis, histograms, scatter diagrams, and process control charts (Kerzner, 2017).
Kerzner (2017) states that â€œcause-and-effect analysis uses diagramming techniques to identify the relationship between an effect and its causesâ€ (p.711). The resultant diagrams are called cause-and-effect or fishbone diagrams. Figures 1 and 2 show the cause-and-effect diagram and the corrective action diagram. The cause-and-effect analysis is divided into 6 steps.
- Identify the problem (problem statement)
- Select interdisciplinary brainstorming teams
- Draw problem box and prime arrow (see Figure 1 for steps 3 â€“ 5)
- Specify major categories
- Identify defect causes
- Identify corrective action (see Figure 2) (Kerzner, 2017)
Figure 1. Cause-and-effect diagram. Adapted from Project Management: A systems approach to planning, scheduling, and controlling (12th ed.) by H. Kerzner, 2017, Wiley, p. 712.
Figure 2. Corrective Action. Adapted from Project Management: A systems approach to planning, scheduling, and controlling (12th ed.) by H. Kerzner, 2017, Wiley, p. 714.
The manager identifies a problem with product quality. He gathers his interdisciplinary brainstorming team to determine the causes of poor product quality. The manager begins constructing the cause-and-effect diagram by drawing the problem box and the prime arrow. He then identifies the major categories which are contributing to the problem. The team finds that poor product quality is being caused by defective materials, poorly trained employees, and machinery breakdowns. They recommend that the company change material suppliers, retrain the employees, and increase machinery maintenance. The manager recommends corrective actions to management.
Kerzner, H. (2017). Project Management: A systems approach to planning, scheduling, and
controlling (12th ed.). Hoboken, NJ: Wiley