Trust Communication and Leadership the Three Laws of Influence

Prior to beginning work on this assignment, read Chapter 1Chapter 2, and Chapter 3 from your textbook; the Week 1 Weekly Lecture; and the article Focusing on the Fundamentals of Effective Communication Within an Organization.

As the manager of a bank, you have just walked in on an angry customer who was demanding to have a late penalty removed from his account. The employee who was helping him began to argue that the late penalty was applied correctly.

In your paper,

  • Describe how you would address this situation.
  • Explain how you would approach your employee.
  • Identify how you would satisfy the situation with the angry customer.

The How Proper Communications Can Satisfy a Workplace Problem paper

  • Must be one to two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style (Links to an external site.)
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).